Welcome! This Privacy Policy explains how CloudTales (“CloudTales” or “we”) collects and uses your personal information while you use CloudTales’s apps (“Apps”) and/or use CloudTales’s websites that link to this Privacy Policy (“Websites”).

We may make changes to this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you via email if we have your email address on record, or via a notice on the Websites and/or Apps prior to the change becoming effective.

CloudTales is committed to making sure that kids’ privacy is safeguarded, and we aim to comply with all (privacy) regulations worldwide, like the Children’s Online Privacy Protection Act (COPPA) in the US. If you want to know what data is collected by our apps and how this is handled, please review this policy. If you have any questions or concerns, send us an email via cloudtales.us@gmail.com, we are here to help.

When using the apps we produce for parents and children (the “Apps”), our company and its subsidiaries (together “CloudTales” or “We”) may collect information including usage data. When adults or parents visit www.cloudtales.us (the “Website”), we may also collect information on the usage of our website for adults and parents. This data collection is discussed in greater detail below.

If you are accessing the Apps or Website from within the European Union (EU) or are an EU citizen, please review the Lawful Bases for Processing Personal Data and Individual Rights sections below for more information on how your personal data will be processed and the rights you have regarding this processing.

Information collected through our Apps

Information Collected Automatically By:

CloudTales. Most of our apps note your IP address and use this to determine the country the device is located. The IP address is not stored on our systems, but we keep track of the country our app is functioning in. This information cannot be connected to a unique device and is never shared with third parties.

For every device an App is installed on, CloudTales may collect some analytical information. We collect this information to improve the performance and reliability of our Apps and to get a better understanding of what users prefer. We do not link any of this information in any way to individuals or any other information we might obtain. We do not share, sell or in any other way give other persons or companies outside CloudTales access to this information, except to comply with a legal obligation to do so (e.g. court order) or in case the ownership of the information changes due to a merger, acquisition, or restructuring involving CloudTales.

Information you provide through the Apps:

Child users do not have the ability to provide any personal information when using the Apps beyond what has been collected automatically (as noted above). Adult users can use the Support link within the adult/parent area of the app to access the customer support features on the Website. If you submit a support ticket on our Website, you must provide an email address and may provide your name. We do not require you to provide your full name to contact us.

Information collected through our Websites:

Information collected automatically:

Our Websites are intended for use by parents and adults and use Google Analytics (third-party scripts) that collect the following information and might (also) store such information as a cookie on the device you use to access our webpage:

Demographics (browser language, country, city);

System information (browser, OS, service provider);

Mobile (OS, service provider, screen resolution);

Acquisition channel (source from where the user clicked, most of it is not revealed by Google);

Site behavior (which pages users visit, duration of visit); and

Remarketing list (remembers user visit via cookie for future advertising).

In order for you to use any of our Websites, you should agree with the placement of the specific cookies and their use.

Information you provide:

In addition to the information automatically collected when you visit the Website, parents may provide their name and email address for two specific purposes:

Signing up for our parent newsletter

Contacting us or our customer support team

To provide you with the newsletter, we require you to provide your email address. We use the email address only to provide you with the newsletter and for no other purpose. And you can opt-out of receiving the newsletters at any time using the unsubscribe link or by contacting us at cloudtales.us@gmail.com

If you submit a support ticket or reach out to us using the contact form on our Website, you must provide an email address and may provide your name. We do not require you to provide your full name to contact us.

How your information is used

We use the information collected through our Apps and Websites to get a better understanding of their use and the preferences of our visitors. We do not use this information for any other purpose or make it available to any other party (beyond those disclosed above), unless to comply with a legal obligation to do so (e.g. court order) or in case the ownership of the information changes due to a merger, acquisition or restructuring involving CloudTales.

How your information is shared

Any personal information automatically collected by us is used solely to improve our service, and we do not provide this information to any third party (beyond those disclosed above), unless to comply with a legal obligation to do so (e.g. court order) or in case the ownership of the information changes due to a merger, acquisition or restructuring involving CloudTales.

Information that is collected on our Websites by scripts from Google will also be available to Google. CloudTales has no control over the collection or usage of this information by Google and does not accept any liability for the same. However, we believe that the collection and usage of information by Google is compliant with relevant regulations. According to the disclosures of Google, they will use this information as follows:

According to the best of our knowledge, Google uses the information collected to provide us with a better understanding of the use of our Websites and of the preferences of our visitors. Google will also use the information collected to personalize advertisements that are shown to you while surfing the web or while using Google services. Please refer to http://www.google.com/policies/privacy/ and more specifically here: https://support.google.com/adwordspolicy/answer/143465?hl=en&rd=1 for more information. You can also opt-out using the following Google tool: Google Analytics opt-out browser add-on (https://tools.google.com/d